a) We value safety and privacy of your personal data. We have formulated
this Privacy Policy to make the users understand our process of collecting information and parameters for
non-disclosure. This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and
does not require any physical or digital signatures.
b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology
(Intermediaries guidelines) Rules, 2011 that require publishing the Rules and Regulations, Privacy Policy and
Terms of Use for access or usage https://tuktukblue.com/.
c) The domain name https://www.tuktukblue.com ("Mobile application/website"), is owned and operated by M/s
Jodhpur E-Auto a partnership firm registered under the Partnership Act, 1932, having its registered office at
15-B Abhaygarh Scheme Airforce, Jodhpur - 342001 Rajasthan (“Firm”). Where such expression shall, unless
repugnant to the context thereof, be deemed to include its respective representatives, partners, administrators,
employees, officers, agents and their successors and assignees.
d) For the purpose of these Terms of Use (“Terms”), wherever the context so requires,
i. The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the services provided
on this Mobile application/website, who is competent to enter into binding contracts, as per the provisions of
the Indian Contract Act, 1872;
ii. The terms ‘We’, ‘Us’ & ‘Our’ shall mean the Mobile application/website and/or the Firm, as the context
so requires.
iii. The terms ‘Party’& ‘Parties’ shall respectively be used to refer to the User and the Firm individually
and collectively, as the context so requires.
e) The headings of each section in this Policy are only for the purpose of organizing the various
provisions under this Policy in an orderly manner, and shall not be used by either Party to interpret the
provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the
headings shall have no legal or contractual value.
f) The use of the Mobile Application/website by the User is solely governed by this Policy as well as the
Terms of Use of the Mobile Application/Mobile application/website (“Terms”, available at
https://www.tuktukblue.com), and any modifications or amendments made thereto by the Firm from time to time, at
its sole discretion. Visiting the home page of the Mobile application/website and/or using any of the services
provided on the Mobile application/website shall be deemed to signify the User’s unequivocal acceptance of this
Policy and the aforementioned Terms, and the User expressly agrees to be bound by the same. The User expressly
agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one
will lead to the termination of the other.
g) The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding
agreement between the User and the Mobile Application/Mobile application/website, and that the User shall be
subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by
the Mobile application/website, and that the same shall be deemed to be incorporated into the Terms, and shall
be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is
required to make these Terms and the Policy binding on the User, and that the User’s act of visiting any part of
the Mobile application/website constitutes the User’s full and final acceptance of the Policy and the
aforementioned Terms.
h) The Parties expressly agree that the Firm retains the sole and exclusive right to amend or modify the
Policy and the aforementioned Terms without any prior permission or intimation to the User and the User
expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a
duty to periodically check the Policy and Terms, and stay updated on their policies.
i) If the User continues to use the Mobile application/website following such a change, the User will be
deemed to have consented to any and all amendments / modifications made to the Policy and Terms. In so far as
the User complies with the Policy and Terms, he/she is granted a personal, non-exclusive, non-transferable,
revocable, limited privilege to enter, access and use the Mobile application/website.
a) The User expressly agrees and acknowledges that the mobile
application/mobile application/website collects and stores the User’s personal information, which is provided by
the User from time to time on the Mobile application/website, including but not limited to the User’s username,
password, email address, name, address, Service address, destination, age, date of birth, sex, nationality,
browsing history, etc., as well as any images or other information uploaded/submitted by the User on the Mobile
Application/Mobile application/website. The User is aware that this information will be used by the Firm/Mobile
application/website to provide services and features targeted at the User, that are most likely to meet the
User’s needs, and also to customize and improve the Mobile application/website to make its users’ experiences
safer and easier. The Firm on timely basis will evaluate the personal information of the User and keep it safe,
accurate and up to date. If User identify any error in personal information or need to make a change to that
information, then User can make it updated by contact the Firm via e-mail at ¬¬¬¬¬¬¬ info@jodhpureauto.
b) The User is aware that the Firm/Mobile application/website may automatically track certain information
about the User based upon the User’s IP address and the User’s behaviour on the Mobile application/website and
the User expressly consents to the same. The User is aware that this information is used to do internal research
on user demographics, interests, and behaviour, to enable the Firm/Mobile application/website to better
understand, and cater to the interests of its users. The User is expressly made aware that such information may
include the URL that the User visited prior to accessing the Mobile application/website, the URL which the User
subsequently visits (whether or not these URLs form a part of the Mobile application/website), the User’s
computer & web browser information, the User’s IP address, etc.
c) If the User chooses to buy services from the Mobile application/website, the User consents to allowing
the Mobile application/website to collect information about the User’s buying behaviour and trends.
d) If the User chooses to post messages, ads, promotion, reviews, feedback anywhere on the Mobile
application/website, including but not limited to message boards, chat rooms, other message areas, etc., the
User is aware that any and all such information provided or uploaded will be collected and stored by the Firm
indefinitely, and that such retained information may be used to resolve disputes, provide customer support,
troubleshoot problems, etc., and that such information, if requested, may be provided to judicial or
governmental authorities of requisite jurisdiction, or otherwise used by the Firm or Mobile application/website
as permitted by applicable laws.
e) The User is aware that any and all information pertaining to the User collected by the mobile
application/website, whether or not directly provided by the User to the Firm or Mobile application/website,
including but not limited to personal correspondence such as emails or letters, feedback from other users or
third parties regarding the User’s activities or postings on the Mobile application/website, etc., may be
collected and complied by the Firm or Mobile application/website into a file or folder specifically created for
/ allotted to the User, and the User hereby expressly consents to the same.
f) The User is aware that while he/she can browse some sections of the Mobile application/website without
being a registered user, certain activities (such as booking a ride) require the User to provide valid personal
information to the Firm or Mobile application/website for the purpose of registration. The User is aware that
the contact information provided to the Firm or Mobile application/website may be used to send the offers and
promotions, whether or not based on the User’s previous bookings and interests, and the User hereby expressly
consents to receiving the same.
It is a user’s responsibility to provide correct information about its contact particulars. Firm shall send emails or call at the email addresses/ phone numbers mentioned by a User at the time of registration. Therefore, if a user has inadvertently registered a wrong email id or phone number for correspondence, Firm offers a facility to cross check information submitted at time of registration or even correct the errors later. Firm will not be liable for any incorrect information submitted by a user at any point of time on https://www.tuktukblue.com.
a) The User is aware that a ‘Cookie’ is a small piece of information
stored by a web server on a web browser so it can later be traced back from that particular browser, and that
cookies are useful for enabling the browser to remember information specific to a given user, including but not
limited to a user’s login identification, password, etc. The User is aware that the Mobile application/website
places both permanent and temporary cookies in the user’s computer's hard drive and web browser, and does hereby
expressly consent to the same.
b) The User is further aware that the Firm uses or might use data collection devices such as cookies on
certain pages of the https://www.tuktukblue.com to help analyse web page flow, measure promotional
effectiveness, and promote trust and safety, and that certain features of the mobile application/website are
only available through the use of such cookies. While the User is free to decline the Mobile
application/website’s cookies if the User’s browser permits, the User may consequently be unable to use certain
features on the mobile application/website.
c) Additionally, the User is aware that he/she might encounter ‘cookies or other similar devices on certain
pages of the mobile application/website that are placed by third parties or affiliates of the Firm. The User
expressly agrees and acknowledges that the Firm or Mobile application/website does not control the use of such
cookies/other devices by third parties, that the Firm or Mobile application/website is in no way responsible for
the same and that the User assumes any and all risks in this regard.
a) The User is aware that the Firm may disclose personal information if
required to do so by law or if the Firm in good faith believes that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal processes. The Firm may also disclose the User’s personal
information to law enforcement offices, third party rights owners, or other third parties if it believes that
such disclosure is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement,
posting or other content violates the rights of a third party; or protect the rights, property or personal
safety of its users, or the general public.
b) The User is further aware that the Firm and its affiliates may share/sell some or all of the User’s
personal information with other business entities should the Firm (or its assets) plan to merge with, or be
acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of the
Firm’s business. Such business entity or new entity will continue to be bound by the Terms and Policy, as may be
amended from time to time.
c) The User must be aware that Firm may provide some of the personal information of the User to the third
party companies for their marketing of services or products. But such third party companies cannot retain or use
User’s personal information than necessary to provide the product, service, or information, unless User
specifically grants permission to Firm for doing so.
d) The Firm may disclose information if legally required to, in pursuant to an order from a governmental
entity or in good faith. We will disclose the information bases to:
i. confirm to legal requirements or comply with legal process;
ii. protect our rights or property or our affiliated companies;
iii. prevent a crime or protect national security; or
iv. protect the personal safety of users or the public.
The User is aware that the Firm uses third-party advertising companies to serve ads to the users of the Mobile application/website. The User is aware that these companies may use information relating to the User’s visits to the Mobile application/website and other websites in order to provide customised advertisements to the User. Furthermore, the Mobile application/website may contain links to other mobile application/websites that may collect personally identifiable information about the User. The Firm is not responsible for the privacy practices or the content of any of the aforementioned linked mobile application/websites, and the User expressly acknowledges the same and agrees that any and all risks associated will be borne entirely by the User.
By using the Mobile application/website or by providing information to the Firm through the Mobile application/website, the User consents to the collection and use of the information disclosed by the User on the Mobile application/website in accordance with this Policy, including but not limited to the User’s consent the Firm sharing/divulging the User’s information, as per the terms contained herein above in clause 2 of the Policy.
In case User has any grievances in connection with the use of the Mobile application/website, a user may write to the grievance redressal officer. The grievance redressal officer is authorized to attend to any user complaints or queries and resolve any matter within 15 days from date of receipt of complaint. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Anand Singh. Email: Response@jodhpureauto or info@jodhpureauto.It is expressly agreed to by the Parties hereto that the formation,
interpretation and performance of this Policy and any disputes arising here from will be resolved through a
two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the
contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.
a) Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same
amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are
unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a
dispute to the other Party, the dispute will be resolved by arbitration, as detailed here in below;
b) Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation, said
dispute will be referred to arbitration by a sole arbitrator to be appointed by the Firm, and the award passed
by such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for
the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the
entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall
be at Jodhpur, Rajasthan, India.